Legal
Privacy Policy
This policy describes how Chronavault collects, uses, and protects personal information submitted through our website and through the workshop's intake process. We handle a small volume of personal data — primarily contact details provided when making an enquiry or dropping off a piece for service.
Last Updated: 15 June 2025 · Effective: 15 June 2025
Data Controller: Chronavault · 142 Sukhumvit Soi 24, Khlong Tan, Khlong Toei, Bangkok 10110, Thailand
1. What Data We Collect
We collect only the information necessary to respond to your enquiry or to manage your watch service. This includes:
- Name and contact details — provided when you submit the contact form or visit the workshop in person (name, email address, phone number where given).
- Service-related information — watch make, model, serial number, and condition details collected at intake for the purpose of carrying out the requested work.
- Website usage data — standard analytics data such as pages visited and time on site, collected via cookies where you have consented. This data does not identify you personally.
- Communications — messages exchanged by email or through the website contact form are retained as part of the service record.
Legal basis (PDPA Thailand)
Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), we process personal data on the basis of (a) your consent when submitting the contact form, (b) contract performance when carrying out a service you have requested, and (c) legitimate interests in maintaining service records.
2. How We Use Your Data
Personal data collected is used solely for the following purposes:
- Responding to your enquiry by email or telephone
- Managing the intake, service, and return of your timepiece
- Maintaining a service record for the watch (condition notes, parts used, timing results)
- Communicating about the progress or timeline of your service
- Improving the functionality of this website (analytics, if consented)
We do not use personal data for marketing communications without your explicit consent. We do not sell or rent personal data to any third party.
3. Data Sharing
We share personal data with third parties only in the following limited circumstances:
- Parts suppliers — where your service requires ordering components, the watch make and model (but not your personal details) may be shared with a supplier. Your name and contact details are not disclosed.
- Analytics providers — if you have accepted analytics cookies, aggregated, anonymised usage data may be processed by a third-party analytics tool. This data does not identify you.
- Legal obligations — if required by Thai law or a lawful authority, we may be obliged to disclose personal data. We will inform you where legally permitted to do so.
No personal data is transferred outside Thailand unless you have explicitly requested correspondence through an internationally-hosted platform (e.g. email).
4. How Long We Retain Data
| Data Type | Retention Period |
|---|---|
| Contact form submissions | 2 years from date of submission |
| Service records (intake, parts, timing) | 7 years (workshop records for provenance) |
| Email correspondence | 3 years from last contact |
| Analytics data (if consented) | 26 months (standard analytics cycle) |
Service records are retained for longer than general contact data because they form part of the watch's provenance documentation — a benefit to owners who may later wish to resell or further service the piece.
5. How We Protect Your Data
- Website contact form data is transmitted over HTTPS (TLS encryption)
- Physical service records are held in locked storage at the workshop premises
- Digital records are stored on password-protected systems with restricted access
- Access to personal data is limited to workshop staff who need it to complete service work
- In the event of a data breach that may affect your rights, we will notify you within 72 hours of becoming aware of it
6. Cookies
This website uses cookies to remember your preferences and, where consented, to collect anonymous usage data. Essential cookies are necessary for the site to function and are always active. Analytics and preference cookies are used only with your consent.
For full details on the cookies used and how to manage them, please see our Cookie Policy.
7. Your Rights
Under Thailand's PDPA, you have the following rights in relation to personal data we hold about you:
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Ask us to correct inaccurate or incomplete data.
Right to Erasure
Request deletion of data we no longer need to retain for legitimate purposes.
Right to Withdraw Consent
Withdraw consent for data processing at any time where consent is the legal basis.
Right to Data Portability
Receive your data in a structured, commonly used format where technically feasible.
Right to Object
Object to processing based on legitimate interests where your interests override ours.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. If you are unsatisfied with our response, you may contact Thailand's Office of the Personal Data Protection Committee (PDPC) at pdpc.or.th.
8. Third-Party Links
This website may contain links to external sites (for example, parts suppliers or professional associations). We are not responsible for the privacy practices of those sites and this policy does not apply to them. We recommend reviewing the privacy policy of any third-party site you visit.
9. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal data from individuals under the age of 20 (the age of majority in Thailand). If you believe we have inadvertently collected data from a minor, please contact us and we will delete it promptly.
10. Changes to This Policy
This policy may be updated from time to time. When we make material changes, the revised policy will be posted on this page with an updated date at the top. Continued use of the website after a change is posted constitutes acceptance of the revised terms.
11. Contact for Privacy Matters
For any questions about this policy or to exercise your rights, please write to:
Business: Chronavault
Address: 142 Sukhumvit Soi 24, Khlong Tan, Khlong Toei, Bangkok 10110, Thailand
Email: [email protected]
Phone: +66 2 634 7821